Terms and Conditions

Reservations through Tokyo Luxe

General

The legal age is 21 years old for individuals to enter bars, lounges, or consume any sort of alcohol in Japan. You will be asked to present a valid picture I.D. at time of event. Reservations made for special holidays ex. Golden week#Tokyo Luxe. Read more ... » may be non-refundable due to a high demand of customers. For more information, please e-mail Tokyo Luxe at info@tokyoluxe.com. We will get back to you within 24 hours or less to answer all your enquiries.

Cancellation Policy

We accept 50% of advance payment only if the total amount exceeds over ¥200,000. Otherwise, the entire down payment is non-refundable, unless an urgent matter arises. A written confirmation sent by the person who made the original booking must be sent if you decide to cancel your trip. Cancellations received less than 2 months before commencement of the event will not be refundable. If you do not show up for any reason or a failure to arrive at the designated venue on time will be deemed a cancellation and will be charged 50% of your total amount of your itinerary. Please always keep us posted if you are running late or getting lost during your trip.

Payment methods

We accept only credit cards for payment. We accept: American Express, Master Card, Visa, JCB. Your credit will be charged in full (if you have not exceeded ¥200,000) at the time your reservation is made. If your credit card is declined for any reason, we will contact you to provide accurate credit card information as soon as possible. Please NO upfront cash. We would like to avoid any miscalculations at all costs.

Disclaimer

Tokyo Luxe holds no responsibility for any travel related problems during your trip. This will be out of our scope if any problem arises. Tokyo Luxe shall not hold liability for personal injury, damage or property loss, omissions or negligence caused by your group. Tokyo Luxe is not responsible for brawls or any other problems that may occur in bars and lounges for any reason.

Transportation

Please note that transportation is provided by independent companies in which they may apply charges for damages due to negligence including vomiting. Please do note that a fee of up to ¥50,000 may be charged depending on the situation.

Punctuality

Please be punctual when meeting your designated Tokyo Luxe guide at the specified time. Failure to do so will mean that your VIP slot will be sold to someone else or cancelled with the rights of the owner of the restaurant/bar.

Privacy

We do not share or expose any of your information to third parties for any reason. Your trip is strictly confidential with us at all times.

For information more on the terms and conditions, please contact us or fill in the form below and we will get back to you within 24 hours.

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